This article is for cracked or damaged screens. If your screen is flickering, see Surface Pro 4 screen flickers or is scrambled. If your Surface touchscreen is having problems, see What to try if your Surface touchscreen doesn't work.
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Find your options if your Surface device is out of warranty, damaged, or has a cracked screen
Here's how to send it in and find out how much it’ll cost:
Start the replacement process online
Important: Surface devices shipped in for service can't be repaired and must be replaced. We highly recommend that you back up your data if you can do so. We won't be able to recover it for you.
Go to https://account.microsoft.com/devices and follow these instructions:
- Sign in with your Microsoft account.
- Select the device that needs service, then select Start order. If it isn't registered, select Don't see your device? to register it.
- Follow the instructions to complete your service order.
If you’re able to turn on your Surface; be sure to save any important files and info from your Surface to another computer, drive, or cloud storage service like OneDrive. For more info, see How to prepare your Surface for service.
How much will this cost?
Without Microsoft Complete: If your device doesn't have Microsoft Complete or Microsoft Complete has expired, see the chart to determine the cost to replace your device.
With Microsoft Complete:For a Surface that is still within the covered warranty period, you can use one of your accidental damage claims to replace your Surface for a deductible fee (see table). Microsoft Complete is not available in all regions.
- To be able to use one of your accidental damage claims, you must select Cracked Screen under Select issue type when you create your claim.
- You must have at least one accidental damage claim available to use.
What is the warranty on my replacement Surface after service is complete?
The post-service warranty is 90 days or the remainder of the warranty, whichever is greater. If your device was outside of the Limited Warranty, you'll get a 90 day service warranty.
Next steps
Send us your broken device and we'll send you a refurbished device.
Out of Warranty Costs
Note: The costs below are inclusive of shipping costs and applicable taxes unless otherwise noted. Replacement devices are non-refundable.
See How much does out-of-warranty service cost for your Surface device or accessory?
Microsoft Complete deductible costs
The following table shows the deductible costs for accidental damage claims for customers who have Microsoft Complete.
Country | Currency | Cost |
Australia | AUD | 54 |
Austria | EUR | 49 |
Belgium | EUR | 49 |
Canada | CAD | 49 |
China | CNY | 329 |
Denmark | DKK | 460 |
France | EUR | 49 |
Germany | EUR | 49 |
Ireland | EUR | 49 |
Italy | EUR | 49 |
Japan | JPY | 5400 |
Netherlands | EUR | 49 |
New Zealand | NZD | 59 |
Norway | NOK | 399 |
Poland | PLN | 179 |
Portugal | EUR | 49 |
Spain | EUR | 49 |
Switzerland | EUR | 49 |
US | USD | 49 |
Related topics
Accidents happen. If your screen gets cracked, we can help.
Support options
Schedule a repair
Make an appointment to bring your iPhone into an Apple Authorized Service Provider or the Genius Bar.
Schedule onsite service to have an Apple Authorized Service Provider come to your home or office to complete your device repair. Onsite service is available in select locations and has an additional site-visit fee. This additional fee will be waived if your iPhone is covered by AppleCare+.
Send in for repair
When you arrange to send in your iPhone for repair, we’ll send you a box with pre-printed labels to collect your iPhone, and then you can ship it to an Apple Repair Center at your convenience.
Every Apple repair with an Apple Authorized Service Provider, the Genius Bar, or an Apple Repair Center is performed by an Apple-trained technician using Apple precision tools. They deliver high-quality service using only genuine Apple parts, and your repair will be backed by Apple.
What to expect
The Apple Store and many of our Apple Authorized Service Providers offer same-day service for screen replacement. If your technician needs to send your iPhone to an Apple Repair Center, you'll be notified when it's ready for pickup.
For a smoother repair process, back up your iPhone before service. Be sure you know your Apple ID and password.
iPhone screen replacement costs in the United States
The repair pricing in this chart applies only to screen damage. If you have any other damage to your iPhone, you'll pay additional costs. If your iPhone is covered by AppleCare+, see the AppleCare+ section.
The out-of-warranty prices apply only to repairs made by Apple. Apple Authorized Service Providers may offer different prices. Your Apple Authorized Service Provider may also offer onsite service for an additional site-visit fee. This additional fee will be waived if your iPhone is covered by AppleCare+.
iPhone 12 | Screen repair (out of warranty) |
---|---|
iPhone 12 Pro Max | $ 329 |
iPhone 12 Pro | $ 279 |
iPhone 12 | $ 279 |
iPhone 12 mini | $ 229 |
iPhone 11 | Screen repair (out of warranty) |
---|---|
iPhone 11 Pro Max | $ 329 |
iPhone 11 Pro | $ 279 |
iPhone 11 | $ 199 |
iPhone X | Screen repair (out of warranty) |
---|---|
iPhone XS Max | $ 329 |
iPhone XS | $ 279 |
iPhone X | $ 279 |
iPhone XR | $ 199 |
iPhone 8 | Screen repair (out of warranty) |
---|---|
iPhone 8 Plus | $ 169 |
iPhone 8 | $ 149 |
iPhone 7 | Screen repair (out of warranty) |
---|---|
iPhone 7 Plus | $ 169 |
iPhone 7 | $ 149 |
iPhone 6 | Screen repair (out of warranty) |
---|---|
iPhone 6s Plus | $ 169 |
iPhone 6s | $ 149 |
iPhone 6 Plus | $ 149 |
iPhone 6 | $ 129 |
iPhone SE | Screen repair (out of warranty) |
---|---|
iPhone SE (2nd generation) | $ 129 |
iPhone SE | $ 129 |
![Computer cracked screen Computer cracked screen](/uploads/1/1/9/8/119876205/918717926.jpg)
iPhone 5 | Screen repair (out of warranty) |
---|---|
iPhone 5s | $ 129 |
iPhone 5c | $ 129 |
All fees are in US dollars and are subject to tax. A $ 6.95 shipping fee will be added if we need to ship your iPhone and it isn’t covered under warranty or an AppleCare+ plan. Accidental damage isn't covered by the Apple warranty. If your screen fails due to a manufacturing defect, it may be covered by the Apple warranty, an AppleCare+ plan, or consumer law.
Is your iPhone covered by AppleCare+?
If you have an AppleCare+ plan, you can use it to cover screen repair. AppleCare+ gives you expert technical support and hardware coverage from Apple, including accidental damage protection. Each incident of accidental damage is subject to a service fee or deductible, depending on your plan. If you don't have an AppleCare+ plan, you'll pay the out-of-warranty fee.
If your device is covered by AppleCare+ and you request onsite service, the additional onsite visit fee will be waived.
iPhone model | Screen repair (AppleCare+ service fee) |
---|---|
All eligible iPhone models | $ 29 |
Additional on-site visit fee (waived) | $ 0 |
Not sure if you're covered? Check if you have AppleCare+ coverage by entering your iPhone serial number.
Genuine parts
Genuine Apple Parts are critical to a quality repair. Visit an Apple Store or an Apple Authorized Service Provider to make sure you get your product back working the way it should.
More information
Learn more about iPhone Repair and Service
Check the status of your iPhone repair
See exchange and repair programs
Check the status of your iPhone repair
See exchange and repair programs
Warranty and legal
Apple Replace Cracked Screen
Read the Apple Limited Warranty
Learn more about consumer law
Update your proof-of-purchase
Check your coverage status
Read the Apple privacy policy
Learn more about consumer law
Update your proof-of-purchase
Check your coverage status
Read the Apple privacy policy